We have been using VIAX’s services regularly on a daily basis. The team proved that they are able to work under pressure and at short notice in virtually any language pair, regardless of the project’s complexity. Their attitude is professional and very easy-going.
myPOS TechnologiesClient quote
Client
myPOS Technologies
Wordcount
approx. 9 million words
Service
Translation and localisation, Editing, TEP, Consultations
Duration
7 years and counting
Background
myPOS Technologies is a well-known high-tech financial institution across Europe with headquarters in London and offices in Bulgaria, boasting a team of 450 full-time employees. The company offers a full range of POS terminals for small business, as well as one powerful business platform with everything the client needs to accept payments and sell in-store, online and anywhere in-between.
With operations in most European countries, myPOS has daily demands for localisation on the go. From software updates to new marketing campaigns and legal documents, VIAX has everything covered to the client’s satisfaction. Whether it is a small multi-language same day delivery project or a large website update, our dedicated PMs are always a helping hand.
Languages Involved
VIAX localize and translate for the myPOS brand from English to 21 languages daily – Bulgarian, German, Italian, French, Spanish (Spain), Catalan (Spain), Greek, Dutch, Portuguese (Portugal), Croatian, Romanian, Czech, Polish, Swedish, Icelandic, Finnish, Russian, Lithuanian, Slovenian and Hungarian. The team even gets occasional requests in Simplified Chinese.
The Challenges
VIAX receives 4-7 requests daily in multiple languages. The projects come with complex client instructions and are varied in content. The most frequent orders involve creative marketing translations, e.g. slogans, new service features or updates to the existing messages to the myPOS end clients. The team also receives content for localisation of user interface strings, updates to the system or new functionalities of the online platform. Legal content is an integral part of the work process for every financial institution and the company most often translates contracts, legal terms and conditions and anti-money laundering regulations. Each of the above domains requires specialist expertise.
“ We maintain our platforms in 17 European languages so don't have in-house speakers in all of them. We are in need of extensive consistent help in most of them. ”
myPOS Technologies
VIAX faces several challenges to organise and schedule the execution of complex multilingual projects daily:
- Daily projects in 17 languages with very tight deadlines, usually requiring both translation and revision by a second linguist
- Multiple small requests of several words in multiple languages, daily Trados updates even for very small requests
- Integrating specific target language high-ranking keywords in the translation
- Complex instructions and extra attention to detail
- Technical challenges related to formatting, html codes
- Choosing the right linguists who need to always be approved by the client
- Last minute client requests for new languages
- Amendments in the source text by the client on the go
The Solution
The VIAX team enjoys a challenge and working with myPOS has evolved into a close mutual partnership over the years. The company has assigned a dedicated project manager who knows all the client’s ins and outs and is able to efficiently solve any issues that arise, both technical, schedule-related or linguistic. In addition, they have a backup project manager dedicated to myPOS in order to ensure a smooth work process.
“ We worked with two project managers who backed up each other for good work float. ”
myPOS Technologies
The team schedules carefully all daily projects, combines multiple requests and no project is overlooked, even very small few word orders. The VIAX rule is to observe the myPOS brand voice consistency throughout all projects – translation memories are updated daily, no matter if the project is just one word or a huge request. Consistency is always a priority.
The vendor is very careful with details and most importantly for us – consistent in using translations of terms and specific phrases and is thoroughly keeping the translations memory.
The VIAX team realises that timely delivery and flexibility are key for a swiftly expanding financial institution like myPOS who coordinate huge teams of developers, designers, marketing specialists, salespeople and work with very tight deadlines in order to always offer the most up to date service to their end clients in the quickly evolving online payment industry.
Keeping the myPOS challenges and needs in their minds, the project managers work permanently with dedicated linguists who are well versed in terms of client terminology and are always available for the most urgent client needs. Setting up a devoted team speeds up the myPOS processes and helps the organisation move forward.
“ Very strict communication… many questions related to content, translations requirements, formatting. ”
myPOS Technologies
With the VIAX dedicated service, myPOS enjoy a peace of mind receiving work well done and within deadline at all times. Through well-organized processes the team helped myPOS optimize their budget by up to 20%.
“ Always diligent and timely delivery of requested translations. Flexible in dealing with various text formatting, html codes, always careful with specific requirements for each task. Keeping track on related tasks and always aiming for consistency. Very glad about the offers' layout and careful with considering repetitions, cross checking when word counting. Excellent communication and always clarifying the milestones in each task. ”
myPOS Technologies
Since the start of the partnership between VIAX and myPOS six years ago, myPOS always had the freedom to choose their lead linguists. The team offered several test translations from top VIAX translators, so the client could choose the translator whose style best matches their expectations in terms of style and brand voice.
“ We received very positive feedback from our native speakers in local offices that translations done by the agency are of very good quality. This is saving our employees' time to actually concentrate on their duties and not to deal with translations. ”
myPOS Technologies
What Makes This Challenge a Success Story
- With extensive experience in the financial domain, VIAX managed to adequately meet all requirements of a fast-evolving financial institution like myPOS
- Swift and thorough communication is key to understanding all client needs, so that the team can meet and exceed client expectations
- Attention to detail combined with great repetition discounts results in high quality work combined with budget-friendly service that the client benefits from
- Easily overcoming any technical challenges makes the work process smooth and stable for the client
- Through well-organized processes the team helped myPOS optimize their budget by up to 20%
- All-in-one solution for all areas of expertise – marketing, software and legal translations from the devoted VIAX team
- A dedicated team of project managers and carefully screened lead linguists devoted to the myPOS needs, along with all year-round service gives the client the security of knowing they have a long-standing partner they can trust
